Customer Care
How May We help?
We want every Beautifully Home experience to feel as considered as the pieces we create. Whether you have a question about an order, shipping, returns, product care, or choosing the right piece for your home, we're happy to help.
You may find your answer below or contact us at info@beautifullyhome.com. Please allow up to one business day for us to review your message and respond.
Orders & Shipping
Beautifully Home pieces are carefully prepared and packaged before leaving us. Estimated processing and shipping information will be provided during checkout and, when applicable, on individual product pages. Once your order ships, you will receive tracking information by email.
Please contact Customer Care here as soon as possible if you need to request a change or cancellation. We will make every reasonable effort to accommodate your request; however, once an order has entered preparation, production, or shipping, we may no longer be able to change or cancel it.
Please contact Customer Care here promptly if you notice an error in your shipping address. If the order has not entered fulfillment or been transferred to the carrier, we will make every reasonable effort to help. Once an order has shipped, address changes may not be possible.
You will receive a shipping confirmation at the email address associated with your order. When tracking is available, your confirmation will include tracking information so you can follow your package.
Carrier delivery dates are estimates and delays can occasionally occur because of weather, carrier operations, or other circumstances outside Beautifully Home's control. Your tracking information is generally the best source for current delivery status. If your package appears to be significantly delayed or lost, please contact Customer Care here and we will review the circumstances with you.
Please contact Customer Care here promptly after delivery. Include your order number, a description of the issue, and photographs of the product and packaging when possible. We will review the circumstances and assist you according to our damaged-item procedures.
Returns, Exchanges & Damaged Items
We want you to be pleased with the pieces you select for your home. Eligible items may be returned in accordance with our Return Policy. Returned merchandise must meet the return-condition requirements described in that policy, including being unused, unaltered, and in its original condition and packaging, as applicable.
Please contact Customer Care here with your order number and the item you would like to return. We will review your request and provide return instructions if the item is eligible. Please do not send merchandise back without first contacting Beautifully Home.
Unless the return results from an error by Beautifully Home or an item that arrived damaged or defective, return shipping costs are the responsibility of the customer. Original shipping charges are not refundable unless otherwise required by law or expressly stated by Beautifully Home.
Eligible items may be exchanged when inventory is available. Items requested for exchange must meet the same return-condition requirements found under Returns. Please contact Customer Care here before sending an item back so we can confirm eligibility and availability of the requested replacement.
Certain items may be designated as final sale or otherwise ineligible for return or exchange. Personalized, monogrammed, customized, or made-to-order products may also have different return eligibility. Any applicable restriction will be identified with the product or at the time of purchase.
Please contact Customer Care here promptly. Include your order number, a description of the problem, and photographs of the item and packaging when appropriate. Please retain the product and its packaging while we review the issue. We will work with you to determine the appropriate resolution.
Please contact Customer Care here with your order information, photographs, and a description of your concern. We will review the item based on the materials, construction, intended use, and circumstances involved. Natural textile characteristics and normal handcrafted variations are not considered workmanship defects.
Once a returned item arrives at Beautifully Home, please allow up to three business days for us to inspect the item and process an approved return. If the return is approved, the refund will be issued to the original form of payment. Your financial institution may require additional time before the credit appears on your account.
Handcrafted Products, Materials & Product Appearance
Yes. Many Beautifully Home pieces are individually handcrafted using carefully selected fabrics, trims, ribbons, and other materials. Because our products are made and finished by hand, subtle differences from one piece to another are expected and are part of their handcrafted character.
We make every effort to represent our products accurately. However, fabric pattern placement, weave, texture, and other material characteristics may vary from piece to piece. Your finished product may therefore have slight differences from the item photographed while remaining consistent with the overall design and quality of the product.
Patterned fabrics are cut from a larger repeat, so the portion of the design appearing on an individual sash will naturally vary depending on where the fabric is cut. Pattern placement is not guaranteed to match the photographed sample exactly and is part of the individual character of each handcrafted piece.
Yes. We photograph and present our products with the goal of representing color as accurately as possible. Screen settings, device displays, lighting, and the natural characteristics of textiles can affect how a color appears. Slight differences between the color displayed online and the physical material may occur.
Not ordinarily. Natural characteristics of a textile — including variations in weave, texture, slubs, fibers, or other characteristics inherent to the material — may occur and are not generally considered defects. These characteristics can be especially noticeable in woven, textured, or natural-look fabrics.
A workmanship issue is a problem related to the construction or finishing of the Beautifully Home product rather than a normal characteristic of the material or handcrafted process. If you believe your piece has a workmanship issue, please contact Customer Care here with your order number, a description of your concern, and photographs when possible. We will review the item and circumstances involved.
Not necessarily. Beautifully Home may use appropriate linings, backings, interfacing, construction techniques, or finishing methods based on the characteristics of a particular fabric and the intended performance of the finished piece. These choices are part of our construction process and help us achieve the appearance, structure, and presentation intended for the product.
Care requirements vary according to the materials and construction of each product. Please follow the care guidance provided with your particular piece or product listing.
Beautifully Home does not recommend machine washing or hand washing its finished textile products. Our pieces may combine multiple materials, linings, backings, or other construction elements and are carefully pressed and finished to achieve their intended shape and presentation. Washing can permanently alter that finished appearance.
Product Care, Use & Performance
Each product will be identified according to its intended use. Some Beautifully Home pieces are designed for indoor use, while others are created with materials selected for indoor/outdoor use. Please follow the use designation and care guidance provided with your individual product.
An Indoor/Outdoor designation means the product incorporates materials selected for use in both interior and appropriate exterior settings. Outdoor conditions vary significantly, however, and no textile is unaffected by prolonged exposure to weather, moisture, sunlight, or environmental conditions. Following the care and placement guidance provided with your product will help preserve its appearance.
When Beautifully Home identifies a fabric or material as UV-rated, fade-resistant, or otherwise performance-rated, that designation is based on information provided by the material's manufacturer or supplier. Such ratings indicate enhanced performance under the conditions for which the material was designed; they do not mean that fading, weathering, or changes in appearance can never occur.
Absolutely. An Indoor/Outdoor designation describes the performance characteristics of the materials; it does not limit the product to outdoor use. Many Beautifully Home pieces made with performance materials are equally beautiful on interior doors, mantels, entryways, and other welcoming places throughout the home.
Products designated Indoor are intended for protected interior use and should not be exposed to outdoor weather or prolonged sunlight. Please choose a product designated Indoor/Outdoor when your placement requires greater performance characteristics.
All textiles can change over time. The amount and rate of change depend on the material as well as exposure to sunlight, weather, moisture, placement, climate, and length of use. Performance or UV-rated materials are selected for greater resistance to these conditions, but Beautifully Home does not represent them as fade-proof.
We recommend bringing decorative textile pieces into a protected location during severe weather, heavy rain, high winds, or other extreme conditions whenever reasonably possible. Indoor/Outdoor construction improves suitability for exterior use; it does not make a handcrafted textile product impervious to weather.
No machine washing or hand washing is recommended for Beautifully Home finished textile products. A finished piece may combine face fabric, lining, backing, interfacing, trim, or other materials and is specifically pressed and finished to retain its intended shape and presentation. Washing can permanently alter that construction and appearance.
Please follow the care guidance provided for your particular product.
Because Beautifully Home products may contain different fibers, linings, backings, trims, and performance finishes, do not assume that a household iron or a particular heat setting is appropriate. Follow the care instructions provided with your specific piece. Where pressing or reshaping is appropriate, the applicable Care Profile will provide guidance.
Before storing, make sure the product is clean and completely dry. Store it in a clean, dry location where it will not be crushed, exposed to moisture, or subjected to excessive heat or direct sunlight. Avoid placing heavy objects on top of handcrafted textile pieces so they can better retain their intended shape.
Care information will be provided according to the materials and construction of the product. Look for the care information accompanying your piece and/or on its product page. If you are uncertain which guidance applies, contact Customer Care here before cleaning, pressing, or otherwise treating the product.
Third-Party Products, Materials & Warranties
Yes. From time to time, Beautifully Home may offer carefully selected products made by third-party manufacturers or suppliers as part of our collections. When appropriate, the product description will identify relevant manufacturer or supplier information.
Third-party products may be subject to warranties, guarantees, care requirements, or other terms established by their original manufacturer or supplier. Beautifully Home does not independently extend or enlarge a third-party manufacturer's warranty unless we expressly state otherwise.
If you experience a problem with a third-party product purchased from Beautifully Home, contact Customer Care here and we will help you identify the appropriate next step.
When an applicable manufacturer warranty is available, the manufacturer's terms, limitations, duration, and claim requirements will govern that warranty. Beautifully Home will make reasonable efforts to assist you with information related to the product and your purchase when needed.
Not necessarily. Beautifully Home carefully selects fabrics, ribbons, trims, performance textiles, and other raw materials from outside manufacturers and suppliers and uses those materials to create or finish Beautifully Home products. The manufacturer's specifications for a raw material — such as fiber content, performance characteristics, UV rating, or recommended use — remain the manufacturer's representations regarding that material.
Beautifully Home relies on manufacturer or supplier information when identifying characteristics such as Indoor/Outdoor suitability, UV resistance, fade resistance, or other performance attributes. These characteristics do not constitute a Beautifully Home guarantee that a material will never fade, weather, wear, or otherwise change with use or exposure.
Some Beautifully Home pieces may be created from limited-availability or discontinued textiles. Once those materials are no longer available, we may be unable to reproduce, replace, or restock the same product or fabric. Where appropriate, limited availability may be noted on the product page.
Please contact Customer Care here. Beautifully Home will review concerns involving the craftsmanship and construction of the finished product separately from characteristics or warranties associated with the underlying third-party material.
If we need photographs, order information, or other details to evaluate the issue, we'll let you know what is needed.
Promotions, Pricing, & Product Availability
Beautifully Home may occasionally offer promotions, special offers, or promotional codes. Any applicable terms, dates, product exclusions, or other conditions will be provided with the offer. Promotions are not guaranteed to be available at any particular time.
Promotional codes must generally be entered and successfully applied at the time of purchase. We are unable to guarantee that a promotion or discount can be applied to an order after it has been submitted.
If you believe a valid promotional code did not apply correctly during checkout, contact Customer Care here and we will review the circumstances.
Unless expressly stated otherwise, promotional offers and discount codes may not be combined. Any specific combination rules will be provided with the applicable promotion.
Beautifully Home may occasionally offer special pricing, promotions, or markdowns on select products. We do not maintain a schedule of guaranteed sales, and promotional activity may vary by product, collection, season, or availability.
Beautifully Home does not routinely provide retroactive price adjustments. If a particular promotion includes a price-adjustment provision, that information will be stated in the terms of the promotion.
Many Beautifully Home pieces are handcrafted in limited quantities, and some are created using limited-availability or discontinued textiles. Products may therefore sell out or be retired from a collection.
When additional material is available, an item may return. In other cases, once a piece is gone, we may be unable to reproduce it.
Unless a product is specifically offered for preorder, reservation, or another advance-purchase arrangement, we cannot guarantee future availability.
Where available, you may use a Back in Stock notification to let us know you are interested in an item should it become available again.
Prices, promotions, and product availability may vary between beautifullyhome.com and other locations or retailers where Beautifully Home products may be offered. The price applicable to your purchase is the price presented through the location or sales channel where the purchase is completed.
No introductory discount is currently offered for joining our email list. We hope you'll join us to receive Beautifully Home news, new collection announcements, inspiration, and other updates.
Gift & Gift Orders
Yes. You may have your order shipped directly to the recipient by entering the recipient's address as the shipping address during checkout. Please review the address carefully before submitting your order.
Beautifully Home does not intend to include pricing information in the package when it is not required for fulfillment or another business purpose. Your order confirmation and payment information will be sent electronically to the purchaser.
Yes. Beautifully Home is pleased to include a complimentary gift message with your order. Simply enter your message in the gift-message area provided during checkout. Your message will be included with the recipient's package.
Gift wrapping is not currently offered unless specifically identified with the product or during checkout. Beautifully Home products will, however, be thoughtfully prepared and packaged for presentation and protection during shipment.
A Beautifully Home gift card is a lovely option when you'd like the recipient to choose the piece, collection, or style that feels most at home in their space. Gift cards may be purchased in available denominations and used toward eligible purchases at beautifullyhome.com.
Eligible gifts may be returned or exchanged subject to the same return-condition requirements found under Returns. Proof of purchase or sufficient order information will be required so we can locate the original transaction. Because refunds are generally issued to the original form of payment, a gift recipient seeking an exchange or another available option should contact Customer Care here before returning the item.
Please contact Customer Care here promptly. Provide the purchaser's name or order number if available, along with photographs of the item and packaging when appropriate. We will help identify the order and review the appropriate resolution.
Contact & Customer Assistance
We're happy to help. You may contact Customer Care here with questions about products, orders, shipping, returns, exchanges, product care, or other Beautifully Home matters.
You may also email us directly at info@beautifullyhome.com.
Please allow up to one business day for a response from Customer Care. During especially busy periods, including collection launches and seasonal periods, additional response time may occasionally be necessary.
Providing a few details at the beginning will help us assist you more efficiently. When applicable, please include your name, order number, the product involved, and a brief description of your question or concern.
For damaged products, delivery issues, or possible workmanship concerns, photographs of the product and packaging may also be helpful. We will let you know if additional information is needed.
Absolutely. If you have a question about a product, its intended use, materials, care, availability, or another purchase consideration, please contact Customer Care here.
We would much rather help answer a question before you order than have you uncertain about whether a product is right for your home.
Please contact Customer Care here and include your order number whenever possible. If your request concerns an order change or cancellation, contact us as soon as possible because we may be unable to make changes once preparation, production, or shipping has begun.
Please contact Customer Care here promptly and include your order number, a description of the issue, and photographs when appropriate.
Please retain the product and its packaging while we review a damage claim. For a possible workmanship concern, we will evaluate the construction of the finished product separately from normal handcrafted or textile variations.
If the care information accompanying your product does not answer your question, please contact Customer Care here before cleaning, pressing, washing, or otherwise treating the product.
Remember that Beautifully Home does not recommend machine washing or hand washing its finished textile products
Customer Care is currently provided through our online contact option and info@beautifullyhome.com. Providing assistance in writing allows us to review order details, photographs, product information, and previous correspondence when needed and helps us provide an accurate response.
Website Accounts, Email & Communications
No. You may shop Beautifully Home and complete an eligible purchase without creating a customer account. If customer-account features are available, you may choose to use them for added convenience.
Beautifully Home will send communications necessary to complete and service your purchase. Depending on your order, these may include an order confirmation, payment or fulfillment updates, shipping confirmation and tracking information, and other important information related to your transaction.
These service-related communications are separate from optional Beautifully Home marketing emails.
No. Purchasing from Beautifully Home does not require you to subscribe to promotional email communications.
When offered, you may separately choose to receive Beautifully Home news, new collection announcements, inspiration, and other updates.
We look forward to sharing new collections, product introductions, seasonal inspiration, Beautifully Home news, and occasional special offers or announcements.
Joining our email list does not automatically provide an introductory discount.
You may unsubscribe from Beautifully Home marketing emails by using the unsubscribe link included in the email. Your marketing preferences will be updated accordingly.
Unsubscribing from marketing communications will not prevent us from sending necessary messages concerning an order, transaction, customer-service matter, or other service you have requested.
When a Back in Stock notification option is available for a product, you may submit your information to receive an availability notification.
A Back in Stock notification lets you know that an item has become available again; it does not reserve the product or guarantee that inventory will remain available.
Beautifully Home may use Shopify features to send helpful reminders related to shopping activity, such as an item left in a cart or another incomplete shopping experience, when permitted by your communication preferences and applicable requirements.
You may manage promotional email preferences through the options provided in those communications.
Beautifully Home may offer price or product notifications when that feature is enabled. Availability of these notifications may vary by product and customer communication preferences.
Use the preference or unsubscribe options provided in Beautifully Home marketing communications when available. If you need assistance with a communication preference that cannot be managed through those options, contact Customer Care here.
Information collected through beautifullyhome.com is handled in accordance with our Privacy Policy. For questions about your personal information or a privacy request, please use the contact method identified in our Privacy Policy or contact Customer Care here.
Choosing, Styling & Pairs Beautifully With
Begin with the place you would like to welcome beautifully. Consider the colors, textures, architecture, and existing décor around it, as well as the season or occasion you are celebrating.
Beautifully Home collections are thoughtfully curated to make choosing easier. If you would like help deciding between pieces, contact Customer Care here We are happy to help you consider the options.
Not at all. Beautifully Home is about creating a welcome wherever home begins for you. Depending on the product and its intended use, our pieces may be styled on wreaths at an entry, on interior doors, mantels, or in other welcoming places throughout the home.
Always follow the use and care designation provided with your particular product, especially when choosing between Indoor and Indoor/Outdoor pieces.
Product descriptions will provide applicable sizing, styling, or compatibility information. Beautifully Home will also show selected sashes styled with wreaths and other pieces to help you envision proportion and placement.
If you already own a wreath and are uncertain whether a Beautifully Home sash will work with it, contact Customer Care here before ordering. Providing the wreath's approximate dimensions and a photograph may help us guide you.
Yes. Beautifully Home is designed so that customers can build and refresh their welcome over time. Sashes and other eligible components may be purchased separately when offered individually.
That means a favorite wreath can take on a new look simply by changing the sash, ribbon, or other coordinating elements rather than replacing everything each season.
Yes, when appropriate for the particular styling. Beautifully Home may offer curated ribbon selections designed to complement specific sashes, collections, or seasonal looks.
Our ribbon approach is intended to enhance the sash rather than overpower it, adding another layer of texture, color, or detail to the finished presentation.
Pairs Beautifully With is our guided way of helping you create a coordinated Beautifully Home look.
Rather than wondering which pieces work well together, you can explore thoughtfully paired sashes, wreaths, ribbons, and other available elements selected to complement one another. You remain free to choose only the pieces you want - the guidance is there when you would like it.
No. Pairs Beautifully With is intended to make coordination easier, not require a predetermined package. Unless a particular offering is specifically identified as a set, you may select the available components that best suit your home and the look you want to create.
Absolutely. Our collections provide a curated starting point, but your home does not have to follow a collection label. If pieces from different collections speak beautifully to one another - and to your home - you may combine them.
Yes. If you are deciding between sashes, ribbons, wreaths, or other Beautifully Home pieces, contact Customer Care here. Tell us a little about the welcoming place you are styling and the pieces you are considering.
Where helpful, you may be asked to provide a photograph so we can better understand the space.
Not necessarily. Some fabrics, ribbons, or other materials may be seasonal, limited in quantity, or discontinued. Styled photography may also include pieces that sell at different rates.
When an exact combination is no longer available, other coordinating options may be offered.
That is very much part of the Beautifully Home idea.
A wreath or other foundational piece can remain while a sash, ribbon, or seasonal detail changes - allowing you to refresh your welcome for a new season, celebration, or simply because you are ready for something different.
